Return Policy

Return & Refund Policy

Our 90-Day Satisfaction Guarantee

We want you to feel confident trying SettledPaws and giving your cat enough time to settle in with their new fountain.

That's why every order is covered by our 90-day satisfaction guarantee. If you're not satisfied for any reason, you may request a refund within 90 days of delivery.

Eligibility for Refunds

To be eligible:

• Refund requests must be made within 90 days of the delivery date.
• Proof of purchase is required.

We may ask a few questions about your experience before processing a refund, so we can keep improving the product for other cat parents.

We reserve the right to refuse refunds in cases of misuse, abuse, or fraudulent claims.

How to Request a Refund

1. Email us at team@settledpaws.com within 90 days of delivery.
2. Include your order number and a brief description of your experience.
3. Our team will guide you through the next steps.

Once approved, refunds are processed within 3–5 business days.

Refunds apply to the product price only. Original shipping costs are non-refundable unless the item is faulty or incorrect.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at team@settledpaws.com with:

• Your order number
• A clear photo of the issue

We'll arrange a replacement at no cost to you.

Important Notes

• This guarantee is intended to give you and your cat a genuine chance to try the fountain at home.
• Every cat is different — some take to a new fountain right away, others need a little time to adjust.
• Products showing signs of misuse, damage from improper use, or non-standard use may not qualify for refunds.

Need Help?

If you're unsure whether your situation qualifies, contact us at team@settledpaws.com — we're always happy to help.